Failed payments and the 14-day grace

If we cannot charge your renewal, you keep your plan for 14 days from the first failure while you sort out the card.

How will I know?

An email with the subject We couldn't charge your My Hangar plan, and a message on the Plan page with the last date: "Update your card by" that date "to keep this plan."

How do I fix it?

Open the Plan page, press Manage billing and update your card on Stripe's page. Stripe tries the charge again, as the email says.

What if I do nothing?

After the 14 days the account moves to Free until it is paid. No data is deleted: your streak, XP, leagues and history stay. Further retries do not extend the 14 days.

Can I change plan in the meantime?

No: "Update your payment method under Manage billing first."